BSH UK & Ireland wins Domestic & General award for third consecutive year

BSH, the manufacturer of Bosch, NEFF, Siemens, and Gaggenau home appliances, has once again been awarded the Domestic & General Total Excellence and Quality (TEQ) award. This marks the third year in a row, and 11 times in total, that BSH has received the accolade.

Founded on service excellence and direct customer feedback, Domestic & General’s TEQ Award serves as a true benchmark of quality and consistency and recognises the company's dedication in supporting its customers. Achieving an exceptional Net Promoter score (NPS) of 73, customers consistently rated BSH as the leading service provider in the industry, praising the ease of contacting the company, the flexibility of appointment scheduling, the speed of repairs, and the professionalism of engineers.

In addition, many also highlighted the quality and reliability of lasting repairs and the consistently strong overall experience throughout the repair journey.

Brendan Bulfin, director of customer service at BSH UK and Ireland, said: “Our success relies on every single member of the team. From our call centre colleagues to our engineers on the road, everyone has played a vital role in creating an operation that consistently delivers excellence. To achieve this recognition for three years running, until now have been awarded the title 11 times, is testament to the dedication, professionalism and commitment of our people. Is a standard we are proud to set for the industry.”